InMoment is a customer feedback company that believes in going beyond a simple surveying or score to bring together information about brands, customers, employees and the market to deliver enhanced understanding. The company’s experience intelligence (XI) allows its customers to form relationships with end users and obtain more information by interacting with them in additional ways, learning more about them and sharing those insights. This allows for a more human connection between customer and company, which can prove invaluable in developing actionable strategies in marketing, customer experience, data, operations and Human Resources
Originally founded in 2002, InMoment has grown beyond its beginnings into a global company. Besides its headquarters in Salt Lake City, Utah, the company maintains offices in Atlanta, Canada, the United Kingdom, Australia, New Zealand and Singapore. The company has approximately 355 employees globally, who combine to drive revenues of around $60M annually. In the summer of 2019, Madison Dearborn Partners, a Chicago-based private equity firm, acquired the company. This strategic investment will allow the company to accelerate its growth strategy by increasing adoption, growing capabilities and expanding geographically.
Reporting directly to the InMoment CEO, Andrew Joiner, the Chief Human Resources Officer (CHRO) will be the key leader of all HR processes throughout the organization. The CHRO will lead a growing team of HR professionals within the organization and focus on guiding it through a period of intense change and growth. With a new owner and an executive team that has added new team members, this leader will serve to stabilize the company from both an HR and business perspective.
Hanold Associates is a retained executive search firm focused on HR and Diversity & Inclusion Officers. Our client list is diverse across industries, geographies and business scenarios, and culture is at the core of everything we do. Our clients include the National Football League, Domino’s Pizza, Under Armour, Patagonia, Gucci, Kohler, REI, Live Nation Entertainment, Kellogg, Apollo, Blackstone, TPG, L Catterton, Northwestern University, Electronic Arts, Fiat-Chrysler, Kohler, SC Johnson, eBay, Great Place To Work, Fossil, Vail Resorts, Edward Jones, AbbVie, Carnival Corp., Google, Biogen, Allstate, Bridgestone, Wikimedia, CNA Insurance, Cummins, Tyson, ClubCorp, CDW, Nike, and Ford Motor Company, among others.